Shipping policy
WHEN WILL MY ORDER SHIP OUT?
Most orders of in-stock merchandise ship out within 72 hrs following order placement. If you have Pre-ordered any items, they will ship on or before the release date. We will do our best to have all items out the door before the release date but can not guarantee that.
WHEN WILL I RECEIVE MY ORDER?
COVID UPDATE: we are still shipping regularly, but all postal carriers are experiencing delays that are outside of our control. Please allow an extra few days to a week or more for your order to be delivered. If your order has been confirmed as shipped and the tracking does not update after a particular location, please be patient as the postal workers are likely working around the COVID lockdown. Your order is still en route.
USA Domestic orders:
5-10 business days for delivery
International orders:
2-6 weeks. 2 weeks is normal, though Customs can cause delays which are out of our control.
*International orders are also sometimes subject to customs fees and VAT taxes that you pay to your government. Please be prepared to pay these fees and taxes when picking up your package. For questions about fees and taxes in your area, please contact your local post office.*
For any questions about your order please email us at info@propellersoundrecordings.com
WHEN WILL I RECEIVE TRACKING FOR MY ORDER?
USA Domestic orders:
When your order ships you will receive an email with your tracking number included.
International orders:
Cannot be tracked, therefore we can not refund an order even if reported as "lost" or "stolen". This rarely happens - usually your package is just tied up in Customs.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
No, once an order has been placed it enters a very automated system and no changes can be made to the contents of the order nor the shipping address. Stated in a more simple way:
ALL SALES ARE FINAL.